Information and Policies
Please be aware, all of our products may contain and are manufactured using equipment that process various types of nuts, nut oils, tropical oils, dairy, eggs and wheat. Since your circumstances are unique, we can’t offer advice on which product may be safe for you. Please consult with your physician to see if Hazel Hill products will be safe for you.
We make every effort to fill orders promptly. However since we manufacture much of our products by hand and our chocolate fairies can only work so fast, it may take up to three (3) days for your order to ship. Please calculate that additional time when determining when your items will arrive.
Shipping & Delivery Policy
Please make sure to double-check your delivery address - Hazel Hill Chocolate cannot be responsible for orders delayed or returned due to incorrect or undeliverable addresses provided by the customer. Order tracking details are sent to our customers via e-mail once their order has shipped, which is why we encourage our customers to enter an e-mail address when ordering with us.
Because our products are parishable - if you have an item that does not live up to your standard of freshness, have the product ready to present to either location. If the return is accepted, you may either be eligible for full cash-back or an in-store credit to the amount of your damaged product.
Donation Requests can be emailed or presented to a manager on duty at our Topeka location. Please allow 1 month ahead of scheduled event for presentation and include date of event, tax exempt number (if applicable), contact information and a brief description of the event and its goals. Cash donations are not available.
By using our site, you agree that any claim for damages will be limited to the actual price paid for your items. You also agree to try resolving the issue using an independent arbitrator in the state of Kansas, at your expense, before any litigation. If you feel the need to involve a court to resolve an issue, you agree that it will be in the state of Kansas and you’ll be liable for our legal fees.